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Change Manager

Premium Job From REED Global
Recruiter: REED Global
Listed on: 20th January
Location: Fleet
Salary/Rate: £35000 - £45000
Type: Permanent

This job has now expired please search on the home page to find live IT Jobs.

An opportunity has arisen for a Problem and Change Manager based in Hampshire.
As a Problem, Change and MIM Manager you will be working with all delivery teams and the Project Office. You will also be responsible for the adherence of all departments & processes for all the ITIL disciplines across the business.

Key Responsibilities
- Own all aspects of Problem and Change management and release processes & policies
- Work closely with the 3rd Party and onsite Service Delivery Managers. Ensuring that once a major incident is over a problem record is opened for tracking.
- Actively work within the ticket queues ensuring that SLA's are met and follow up with technical teams for the provision of the root cause analysis into problem records
- Work with all the company's customers and 3rd parties.

Skills and Qualifications
- An understanding of change management and the change process
- Understanding of the full ITIL lifecycle for Change, Release, Problem & MIM
- Knowing of life-cycle management and service improvement methods would be beneficial
- Ability to clearly articulate messages to a variety of audiences

If you are interested in making an application for this role, please register your interest by hitting the "apply" button!