|Listed on:||20th January|
|Salary/Rate:||£35,000 - £45,000|
An opportunity has arisen for a Problem and Change Manager based in Hampshire. As a Problem, Change and MIM Manager you will be working with all delivery teams and the Project Office. You will also be responsible for the adherence of all departments & processes for all the ITIL disciplines across the business. Key Responsibilities - Own all aspects of Problem and Change management and release processes & policies - Work closely with the 3rd Party and onsite Service Delivery Managers. Ensuring that once a major incident is over a problem record is opened for tracking. - Actively work within the ticket queues ensuring that SLA's are met and follow up with technical teams for the provision of the root cause analysis into problem records - Work with all the company's customers and 3rd parties. Skills and Qualifications - An understanding of change management and the change process - Understanding of the full ITIL lifecycle for Change, Release, Problem & MIM - Knowing of life-cycle management and service improvement methods would be beneficial - Ability to clearly articulate messages to a variety of audiences If you are interested in making an application for this role, please register your interest by hitting the "apply" button!
Contact Name: Bea Saukuma
Job ID: 2784996