ICT Support Technician

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An IT Support Technician is required for our client based in Manchester, for an initial 3 month contract. The successful candidate will be supporting the configuration and deployment of Chromebooks across multiple client sites in and around Manchester. Responsibilities:- Able to support and deal with customer queries face to face, via email and telephone successfully and succinctly- Ability to use multiple applications, systems and associated hardware and software packages (e.g. Windows, Office suite, and email)- Ability to organise own time effectively, creating work schedules, prioritising, preparing in advance and to known key deadlines- Applying diagnostic utilities to aid in troubleshooting, accessing software updates, drivers and knowledge bases, to aid in problem solution- Retain end to end management of the request through to a satisfactory resolution with the support of team leader and or service desk manager- Performing remote and hands-on desk-side fixes including installing and upgrading software, installing/replacing hardware, implementing file restores and configuring systems and applications Experience required:- Proven experience in providing excellent IT support over the phone or face to face.- Experience of working to SLAs, identifying and agreeing priorities.- Experience of working with technical staff and 3rd parties resolve incidents/problems.- Experience of working on a multifunctional IT service desk.- Recent experience of maintaining and supporting PCs and PC users.- Recent experience of maintaining and supporting Audio Visual and ILT hardware.- Experience of delivering excellent customer services. Desirable:- Experience of maintaining Networks and Wireless Networks A basic DBS will be required for this position.