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1st/2nd Line Support - Contract - £160pd - London - ITL

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 17th January
Location: City of London
Salary/Rate: £150 - £160
Type: Contract
Start Date: ASAP

This job has now expired please search on the home page to find live IT Jobs.

Supporting all of the clients entities in the EMEA region, assisting in the allocation and resolution of support tickets submitted to our service desk via email or phone.

1st/2nd Line Support - Contract - £160pd - London - ITL

Client Details

Global FMCG Company that are looking for an aspiring 2nd Line engineer. This will be 1 year contract.

1st/2nd Line Support - Contract - £160pd - London - ITL


  • Run the IT Support desk with support from the IT Manager

    This role gives the chance to get hands on and experience a wide variety IT technologies as part of a small team within a medium sized company.

    Any other reasonable tasks requested by the IT Manager or Directors

  • Local and Remote support for all areas and locations of the business

  • Provide 1st/2nd line support for all break/fix issues, taking ownership for incidents and requests both within and outside region

  • Manage a dynamic ticket queue to the requested service levels and always maintain a high level of service within response, resolution and escalation time parameters

  • Liaise pro-actively with suppliers and escalate issues where necessary to ensure timely call resolution

Work with various technologies beyond the OS, including patch management, data encryption, virus detection/removal, telecom and LAN/WAN network troubleshooting

1st/2nd Line Support - Contract - £160pd - London - ITL



Hands-on experience working in an end-user desktop support role.

Microsoft Office 2016

Windows 7 & Windows 10

Remote Desktop support

Basic Active Directory management such as rest user password, unlock account etc.

PC/Laptop Hardware Troubleshooting

TCP/IP, DNS and DHCP knowledge

Microsoft Technologies, including:

Active Directory



Office 365

TCP/IP Networking

1st/2nd Line Support - Contract - £160pd - London - ITL

Job Offer

A great oppurtunity to become a temp to permanent member of staff.

If you feel that you are a perfect match for the role and happy to work a 3 month temp to perm FTC please contact me via the following :

[Telephone number removed]

1st/2nd Line Support - Contract - £160pd - London - ITL