1st/2nd line support (MDM) - £23,000 - York - 15% training

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1st/2nd line MDM, Mobility & Microsoft Support - £23,000 - York - 15% training time allocated.

InTune and AirWatch support Now if I fancied making a switch to an IT career, rather than recruitment - there are 3 key things I would look for in a role:Somewhere that would take someone with little experience (obviously) and offer training opportunities that aren't hot air.Somewhere with the ambition to match my own where I can grow and progress through my career without having to move house/job every couple of years.Somewhere interesting where I'm not one of a thousand, pushing a button without any responsibility or individuality.At the risk of sounding like a predictable recruiter, this role ticks all of these boxes.There is an EXPECTATION that you will spend between 10-15% of your time on development (mentoring, 1-1's etc) this is a commitment made by the company and for many candidates I have placed here the reality was 30% of their time. This is time spent on training DIRECT FROM MICROSOFT that other company's just can't offer, which you can't put a price on.They already a leading light in Microsoft 365/Office 365, Azure and Cyber/Microsoft Security solutions and after a huge round of investment are targeting growth of more than 300% in the next 5 years, aiming to be a key player in this industry moving into brand new offices and training the best of the best staff. Besides this I expect anyone working for a consultancy and Microsoft partner to pick up experience at 4x the rate they would at an end-user or the company down the road because of the volume of work and training.You will be a specialist - trained in MDM solutions and working with them to a 1st/2nd line level, people will look to you as someone who really knows their stuff and you'll be on a development pathway that finishes in Solutions Architecture (some of the best paying jobs in the industry). You won't be pigeon holed - over time you will specialise in more areas, this is just the start. Responsibilities:To provide Mobile Device Management (MDM) 1st Line Technical Support to External CustomersAnswer and triage incoming calls and emails to determine which service is required and liaise with the relevant technical personnel to manage calls through to completionResolve issues experienced by Customers with the MDM solution on their mobile devices (tablets, phones etc.)Expected experience:We ask simply that you love IT and are willing to put the work in to earn a career in itIT experience is naturally preferred, helpdesk experience ideal.