Desktop Support Analyst

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Spring technology are currently working in partnership with a leading legal organisation to recruit a Desktop Support Analyst for their thriving team in Sheffield

Sheffield

£20k - £25k

As a Desktop support analyst you will provide vital support to members across the EMEA region delivering a high level of first and second line technical support and guidance. You will work in a close knit team environment liaising with internal teams aiming for first time fix resolutions

Key Responsibilities

*Act as an escalation point and provide technical support to customers, aiming for swift resolutions and repairs on hardware, software and systems

*Develop a strong understanding of the companies hardware and software configurations including software management and ITSM applications

*Monitor and update tickets ensuring SLA's are met in regards to issue response and resolution times

*Communicate complex technical information effectively to a non-technical audience

*Collaborate with internal teams and 3rd party vendors to ensure normal service is restored

You will need

*Previous experience within a professional services environment, ideally working on a busy service desk with use of a service management tool

*Strong knowledge of Windows, Mac, MS Office and multiple web browsers (IE, Chrome etc.)

*Excellent experience performing installations, moves and changes to both software and hardware to end users equipment

*A passion for IT with a real desire to learn new systems and processes, a methodical approach to problem solving and the ability to multitask are essential

*Fluent communication skills both verbally and written to both technical and non-technical audiences

Does this sound like you?

Could you make a difference in a thriving company?

Apply now for my immediate consideration