Service Transition Manager

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Service Transition Manager - 12 months - Harlow

Experienced Service Transition Manager is required for the design and delivery of IT services to all UK based divisions to successfully enable expanding business and assure operational delivery of critical functions and services.

The Service Transition Manager will work alongside key members of the IT function and the business to oversee and manage the Service Transition activities for the programme.

Experience Required:

- Proven experience within a similar role as a Service Transition Manager, in a multi technology environment with extensive previous senior Service Transition and/or project management experience

- Proven understanding of change management processes in a fully change managed environment (ITIL)

- Strong interpersonal skills, ability to negotiate and influence wide range of stakeholders

- Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support

- Experience in designing end-to-end service and support models

- ITIL v3 certified

- Very strong ITIL Service Transition process knowledge and experience

- Bachelor's degree required, preferably in Information Systems, Information Technology, Computer Science, Engineering, or Business Administration. Advanced degree preferred.

- Technology experience specifically within knowledge, change and release management

- Experience within a multi-vendor team structure

- Ability to work effectively across all levels of the organisation, leading by example to develop and maintain effective working relationships with a range of partners, delivery teams and stakeholders

- Strong people management skills with the ability to inspire and motivate team members and other colleagues to meet deliverables and adhere to agreed processes and ways of working

- Ensures compliance of the business services impacted by the change

- Understands policy, principles and approach

Applies understanding and knowledge in project or programme activities

- Develops experience in the use of key change management tools and processes

- Contributes to the work of the community, building successful teams through understanding team styles and influencing as well as motivating team members

- SC cleared or the ability to become SC cleared

Key Responsibilities:

- Be accountable for Service Transition activities for the IT Transformation Programme within the IT Function

- Responsible for planning and coordinating all the resources that the Service Transition processes need to package, build, test, release, deploy, and establish a new or changed service

- Set correct expectations on the performance and use of new or changed services

- Define and be responsible for designing fit for purpose end-to-end service models, aligned to best practice (ITIL)

- Ensure service solutions are operable, recoverable and maintainable by service operations and are transitioned into the operational service

- Act as the single point of contact for the projects into operations and coordinate all transition activities