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Technical Customer Support Lead

Premium Job From Rise Technical Recruitment Ltd
Recruiter: Rise Technical Recruitment Ltd
Listed on: 16th January
Location: Coventry
Salary/Rate: £25,000 - £30,000
Type: Permanent
Start Date: ASAP

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Technical Customer Support Lead


£25,000 - £30,000 + Annual Bonus + Life Assurance + Private Medical Insurance + Pension + Added Company Benefits + 34 Days Holiday

Are you looking to play a key role within a Customer focused Technical Support team where you will help the company continue in their success by delivering an excellent service?

On offer is a chance to work for a company whose innovative and reliable products quite literally save lives which distributed across Europe and further countries. They are a company that care about their own employees too and offer a fantastic benefits package.

The company have built a great reputation over the years and they are continuing to expand, going from strength to strength. This is the chance to play a pivotal role within their Technical Support team.

This role would someone with a Technical background and the ideal candidate will have experience in dealing with Electrical Wholesalers, Trades Stockists or confident in dealing with technical consumer products support.

The Role * Lead the Technical Support team and deliver an excellent service to customers * Providing a great service to customers via telephone, email and live chat * Other duties will include: monitor rapid online response, liaise with technical teams to ensure field issues are communicated, record returns/product faults etc.

The Person * Previous experience in a Technical Support or similar role * Previous experience in dealing with Trade companies, Wholesalers or from a background in Consumer products * Looking to play an integral role within a successful and leading company

Technical Support, Customer Support, Technical Support Engineer, Helpdesk, Technical Helpdesk, Coventry, West Midlands, Nuneaton, Birmingham, Solihull, Warwick, Royal Leamington Spa, Rugby,

If you are interested and think that you meet these criteria then apply or contact Oliver Shone