Professional Services Consultant ( ICE - Delivery)
Evolution Recruitment Solutions Ltd
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CliniSys Group is the industry-leading supplier in the UK and Europe of clinical laboratory information management systems (LIMS) and OrderComms software, and the proud creator of market-leading products known as WinPath, GLIMS, DaVinci, ICE and CyberLab.
Our systems help healthcare professionals test, diagnose and treat millions of patients every day, helping save or improve their quality of life.
This is an excellent opportunity for a dynamic and passionate OrderComms specialist to join our implementation and consultancy team. Reporting into our ICE Delivery Lead, you will deliver projects to healthcare clientele across the UK. You will also be responsible for providing clients with guidance and advice for workflow planning, and driving best practice for the greatest customer return on investment. As a member of the project team, you will be working with the client and CliniSys team members to deliver a product that exceeds client expectations.
Travelling to client sites across the UK to provide consultancy on CliniSys software productsConsulting pre and post-sale with key stakeholders as requested to ensure project scope aligns with contracted customer expectationsEffectively organising and prioritising project tasks to ensure timely completion of projects assignedDemonstrating a thorough knowledge and understanding of department procedures and guidelinesProviding continuous evaluation of process improvements, by monitoring both client and departmental feedbackConducting training sessions for clients as part of the overall implementation processIndependently resolving project issues or determining when escalation to management is requiredGuiding clients in their decision making to achieve maximum efficiency using CliniSys best practiceStays up-to-date on new features, enhancements, versions and products;Collaborating with Professional Services Consultants to expand own and others depth of CliniSys product knowledgeMaintaining a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship;Completing other projects as assigned
Knowledge, skills, abilities:
Strong in-depth background in software solutions within healthcare sector, e.g.:NHS TrustsPrimary or secondary healthcare environmentsGPs, referred GP / hospital networksAny expertise in understanding healthcare workflow(s) is highly desirableAny expertise with health informatics or leading OrderComms products, such as CliniSys ICE, is highly advantageous Experience working in a consulting environment preferredEffective writing and communication skills, able to present and articulate complex issues simplyProblem-solving and trouble-shooting skillsDemonstrable ability to work independentlyAbility to teach and present in a classroom settingAttention to detail and strong organisational skillsAbility to effectively manage multiple prioritiesAbility to effectively communicate with all organisational levelsThe ability to work under pressure and ensure deadlines are met
Education and experience :
Bachelor's Degree in Healthcare or Information TechnologyExpertise in a healthcare and/or IT/software environmentAny experience with healthcare sector is highly desirable
Why join CliniSys:
You will work alongside top experts in their fieldBring your innovation, drive and expertise to full useDevelop and shape how our solutions can benefit day to day work in healthcare organisationsContribute to the creation of vital healthcare technology that aids and supports medical professionals and biomedical scientists to diagnose millions of patients
Pathology's IT partner of choice for service efficiency and patient careOver 2,500 laboratories using our solutionsCreator of class leading products such as WinPath, GLIMS, ICE and CyberLabCliniSys is the market leading LIMS solutions provider in the UK and EuropeWell established, with over 30 years in the industry350 IT healthcare professionals dedicated to the development, deployment and support of our laboratory software
Depending on the experience of the candidate's skills and expertise, CliniSys offers a £competitive basic salary and car allowance plus a generous package and great work environment.
This role can be homebased; you will be required to undertake significant travel across the UK to client sites and commitments, company offices and events, as and when required.