IT Service Delivery Manager


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

16th January 2020

Location

Leeds

Salary/Rate

£40000 - £45000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

IT Service Delivery Manager

£40,000 - £45,000

Leeds City Centre

My client, a leading professional services company is seeking an IT Service Delivery Manager to manage a highly technical service desk that supports all the companies IT systems and applications. As the IT Service Delivery Manager you will be required to ensure delivery of high quality service is driven and meets business needs. You will be required to possess excellent stakeholder skills as this position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the IT team to achieve high standard expectations.

As the IT Service Delivery Manager you will possess the following skills:-

* Develop and sustain a high preforming IT Service Desk Team which support - application support, desktop support and asset management.

* Set and monitor team KPI's and individual behavioural objectives including defining and reporting of KPI's and trends to appropriate stakeholders.

* Ability to address urgent and major issues or performance shortfalls.

* Ensure the IT Services are management and delivered in accordance with ITIL best practices.

* Develop team capabilities and identify skills gaps and address these.

To be considered for the position, please forward your updated CV and Salary expectations to [email protected]

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: