IT Service Manager

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This is a fantastic opportunity to join a leading public sector organisation as an IT Service Manager based in BristolClient DetailsA leading public sector organisation looking for an IT Service Manager based in BristolDescriptionThe organisation is embarking on a period of change and transformation and as a result need an IT Service Manager to ensure service quality and integrity alongside a variety of projects including system implementations Responsibilities: A key focus of the role will be to manage transition of new products and services into Live serviceIT Service Management - operating, managing & providing support (including technical support & Incident management) for one or more products or services.Transition Management - ensuring that new products and services are ready to be brought into live service and taking responsibility for ongoing lifecycle management of them.Responsible for leading the implementation of the service delivery strategy and the continual review and improvement of multi-domain services.Managing service delivery and ensuring issues are resolved within agreed standardsOwnership, governance and management of servicesEnsuring that effective Service Management processes and activities are in place and being followed.Effective stakeholder management and communication to ensure all levels are engaged in IT Services, their use and improvementContribute towards Service Design activities to ensure they are fit for purpose and take ownership of Service Transition activitiesSetup of effective OLAs and supplier SLAs and reporting of KPI'sManage and train team membersCreate and maintain a strategic direction for IT Services in line with organisational strategyIdentify change impact, risk, priority, size, business value and delivery timescales, ensuring suitable resource levels and capability are in place to meet business needs.Ensuring quality of service in lien with release and deployment processesUndertake vendor management activities to review supplier performance against SLAsAct as an escalation point for incidents and problems that cannot be resolved through the standard support model.Ensure that all documentation associated to the IT Service is in place and regularly maintainedRoot cause investigation of major incidentsProfileThe person Experience of IT service management across the service lifecycle (end-to-end)Demonstrable experience working with ITIL principles - certification preferableYou will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences.You are someone who can gain rapport quickly and build effective working relationships..Strong experience of delivery and operation / Service design / Service level managementSeeing the Big PictureCommunicating and InfluencingManaging a Quality Service Job Offer£45,000 - £50,000 based on experience + great benefits