Online since 1999 | 11,001 IT Jobs Live NOW

IT Service Manager

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 15th January
Location: Bristol
Salary/Rate: £45,000 - £50,000
Type: Permanent
Start Date: ASAP

This job has now expired please search on the home page to find live IT Jobs.

This is a fantastic opportunity to join a leading public sector organisation as an IT Service Manager based in Bristol

Client Details

A leading public sector organisation looking for an IT Service Manager based in Bristol


The organisation is embarking on a period of change and transformation and as a result need an IT Service Manager to ensure service quality and integrity alongside a variety of projects including system implementations


  • A key focus of the role will be to manage transition of new products and services into Live service
  • IT Service Management - operating, managing & providing support (including technical support & Incident management) for one or more products or services.
  • Transition Management - ensuring that new products and services are ready to be brought into live service and taking responsibility for ongoing lifecycle management of them.
  • Responsible for leading the implementation of the service delivery strategy and the continual review and improvement of multi-domain services.
  • Managing service delivery and ensuring issues are resolved within agreed standards
  • Ownership, governance and management of services
  • Ensuring that effective Service Management processes and activities are in place and being followed.
  • Effective stakeholder management and communication to ensure all levels are engaged in IT Services, their use and improvement
  • Contribute towards Service Design activities to ensure they are fit for purpose and take ownership of Service Transition activities
  • Setup of effective OLAs and supplier SLAs and reporting of KPI's
  • Manage and train team members
  • Create and maintain a strategic direction for IT Services in line with organisational strategy
  • Identify change impact, risk, priority, size, business value and delivery timescales, ensuring suitable resource levels and capability are in place to meet business needs.
  • Ensuring quality of service in lien with release and deployment processes
  • Undertake vendor management activities to review supplier performance against SLAs
  • Act as an escalation point for incidents and problems that cannot be resolved through the standard support model.
  • Ensure that all documentation associated to the IT Service is in place and regularly maintained
  • Root cause investigation of major incidents


The person

  • Experience of IT service management across the service lifecycle (end-to-end)
  • Demonstrable experience working with ITIL principles - certification preferable
  • You will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences.
  • You are someone who can gain rapport quickly and build effective working relationships..
  • Strong experience of delivery and operation / Service design / Service level management
  • Seeing the Big Picture
  • Communicating and Influencing
  • Managing a Quality Service

Job Offer

£45,000 - £50,000 based on experience + great benefits