Business Owner - CRM Communications - Belguim

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Role - Business Owner - Communications

Start - ASAP

Duration - 6 months

Location - Brussels

Description: Our client has started an important Transactional Communication Transformation Plan. It's a big & strategic program that will focus on the client experience within the whole transactional communication from the client to Clients (new & existing).

The goal is to optimise & rationalise the end-to-end transactional communication, By Transactional Communication, we mean the communication automatically generated by the systems and sent to the Client (email, letters)

In order to make from that program a success, we need an experienced Business Owner, with relevant experience in a similar role and projects (end-to-end transactional communication, digital communication, CRM, customer experience).

The person will work in an Agile environment. Telecom experience is a plus but not required.

Role Description:

Feed and implement transactional communication transformation plan. As business owner, starting from existing CRM strategy and based on customers feedback, drive the realisation javascript: ignore_word(); of transformation priorities, mapping existing projects and assessing their added value

Required Responsibilities

As part of the CRM strategy aiming at 1to1 communication optimisation, the goal is to transform transactional communication to reduce its complexity, increase its quality and cohesion, customer orientation and efficiency,

Implementation of the identified project priorities in the transformation plan, by connecting with existing / new project teams, and linking with transactional Com team objectives.

Degree & Experience

- Master College degree in digital communication or CRM business project management

Experience in project development & management, digital communication & CRM projects

experience in the telecommunications sector is an extra.

Most Important skills

- Knowledge of the CRM world, digital marketing potential & 1-to-1 communication

- Strategic skills, ability to understand/apply vision in the transformation plan

- Practical experience in Agile methodology & way of working

- Operate a digital change w/ business drive in a tech environment (tools, connections…)

- Project business ownership: definition, assessment, launch, evaluation

- Total customer/user orientation

Languages

fluent knowledge of French and Dutch (Required).

- very good knowledge of English.