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2nd Line Support Engineer (German, French, Spanish or Italian)

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 13th January
Location: Paisley
Salary/Rate: £25,000 - £30,000
Type: Permanent
Start Date: 20/08/2019

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  • Serve as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management to French and English speaking clients.
  • This will involve resolving 2nd line issues via phone, eTicketing, chat, and forums working with 1st and 3rd line Engineers as well as hardware and software development teams.

Client Details

Global Technology business with a Client Services Group based in Paisley supporting clients across EMEA within their Data Centre Services Group.

Description

  • Serve as the primary point of contact for hardware, software, and overall problem resolution responsible for end-to-end case management to French and English speaking clients.
  • This will involve resolving 2nd line issues via phone, eTicketing, chat, and forums working with 1st and 3rd line Engineers as well as hardware and software development teams.

Profile

  • Experienced 2nd line support engineer supporting a mixture of Microsoft and Linux environments with bilingual language skills in English & French
  • Experience troubleshooting from a solution level for appropriate data collection
  • Networking troubleshooting experience

Job Offer

Competitive salary and package on offer along with industry training and a strong professional development plan for all employees.