2nd Line Support

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I hope you are well, a new opportunity has come available with our respected client based in London,

Role: 2nd Line Support

Duration: 6 Months initially

Daily Rate: Open rate

Location: London

Role:

The role is customer service-oriented, focused on being proactive in anticipating and resolving technology issues and requirements staff may experience within an office and/or using the technology services provided by Digital technology, while maximizing efficient use of computing resources.

This is a Level 2 support role in a typical IT support infrastructure. The number of Client Services Analyst roles will be based on the number staff in a region, also taking into consideration geographic locations and language differences. The general rule will be 1 Client Services Analyst per 100 staff members in a region.

Requirements and skills

* An Associate Degree or equivalent Technical Certification(s) in Information Technology and prior experience working in a professional services organization

* 1 to 3 years' experience working in a regional / global organization providing desktop support services in a Microsoft environment (i.e. Windows, Active Directory, Office 365, Outlook, Skype for Business, OneDrive, Anti-virus, Remote Access, etc.)

* Familiarity to technical software solutions from Autodesk, Bentley, Trimble, etc. are a plus

* Familiarity to software solutions from Adobe, Bluebeam, Cisco, Symantec, etc. are a plus

* Familiarity with IOS and Android mobile devices and Mobile Device Management tools

* Experience using a Ticketing system like ServiceNow

If you feel you are suitable or would like to know more regarding the role mentioned above please send an up to date CV asap!