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IT Support Analyst/Desktop Support/First Line Support-Guildford

Premium Job From REED Global
Recruiter: REED Global
Listed on: 8th January
Location: Guildford
Salary/Rate: £20,000 - £25,000
Type: Permanent

IT Support Analyst/Desktop Support/ 1st Line support/IT Support/ First Line/IT System Support/Service Desk Analyst/Helpdesk Technician

Type - Permanent

Location - Guildford

Salary - Up to £25,000 per annum

IT Support Analyst/Desktop Support/ 1st Line support/IT Support/ First Line/IT System Support/Service Desk Analyst/Helpdesk Technician

This is a great opportunity for an IT Support Analyst to join a dynamic, and collaborative IT team in a fast-paced helpdesk environment, with a focus on excellent customer service.

You will be joining a Global Legal Firm based in Guildford. A back round in 1st/2nd Line IT Support is desirable to provide both desk side and remote support for IT queries and to ensure items are managed effectively.

Responsibilities:

  • Ensure the process of logging all tickets is followed
  • Provide fixes over the phone
  • Image computers; perform upgrades as necessary
  • Provide updates in IT Meetings
  • Assist in desk and office moves where necessary

In order to be suitable for this role you should be detail orientated and have the ability to work both independently and as part of a team. Posses a problem-solving attitude and have a strong focus on providing excellent customer service.

Skills/Experiences:

  • Experience of using and administrating case management systems is advantageous but not essential
  • O365
  • Active Directory
  • Experience with imaging and profiling machines is beneficial

If you would like to be considered, please apply below

Contact Name: Paula Richardson
Reference: TJ/9104/X3-257501_1578503562
Job ID: 2779198



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