Application Support Manager
Royal London - AMS
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Founded in 1861, we're the UK's largest mutual life, pensions and investment company. Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it counts.
Applications Support Manager
Closing date: 17th January 2020
At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK.
We are the largest mutual life, pensions and Investment Company in the UK, with Group funds under management of £118.9 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,976 people (figures as of 05 Feb 2019).
We have a new and exciting opportunity for a Technical Lead to join our Application Support team within Group Technology and Change.
The main purpose of this role is to lead the application support function to Royal London group of businesses. You will be responsible for ensuring that the team have in place the capabilities required to deliver production application support and maintenance within business expectations of service levels, cost, schedule and quality.
You will bring excellent communication skills with proven team lead experience. This is a unique opportunity to impact the existing team, bringing in energy, positivity and ITIL Service Management framework experience, supporting Agile development approach.
What will you be doing
To lead, manage and support the Application Support team to ensure the delivery of a high quality service to customers, colleagues and members
Support projects at various stages during the application delivery lifecycle and transition through to live service
To ensure the highest standards of governance and information security are maintained, promoted and adhered to throughout the Application Support team
Builds trusting relationships with key stakeholders and internal customers
Provides expertise to their specialist team on the methods and tools needed to deliver change through the specialist platform
Ensures required technical upgrades and maintenance are scheduled, working closely with relevant 3rd party vendor(s)
Manages the team's performance against key deliverables and measures quality against agreed internal benchmarks
Responsible for managing the performance of 3rd party vendor(s) against contractual obligations and SLAs
Identifies opportunities to leverage new tools and capabilities within the team to add value to the business and our customers
Will assist Practice Manager with recruitment of permanent and flexible resource
Managing stakeholders across the business
What we're looking for
Previous practical IT application support leadership experience within a financial services business
Commercial experience in operational management of 3rd party suppliers
Ability to drive and manage workload/deliverables of the team to time and quality
Comfortable task management and delegation to colleagues across the team
Strong leadership, communication and interpersonal skills, together with the ability to develop good working relationships within the business, IT teams, clients and with other service providers
Proven ability to quickly learn new information, processes and procedures
ITIL foundation or further qualification
Skills that will help you in the role
Strong communications skills and the ability to work with stakeholders at all levels
Strong negotiation skills
Clear written and verbal communication skills
Genuine passion for Application Support and how it can bring value to businesses/customers
Can communicate effectively with technical and non-technical stakeholders at different levels
Working independently and within a team environment
A drive to own personal self-development and supporting junior colleagues
Strong problem solving and decision making skills
Capable to take a 'hands on approach' if needed
What we offer
We've always been proud to reward employees by offering a number of benefits
such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing
Our culture comes from within, or to put it another way, it comes from our people. It's what makes Royal London a great place to work.
Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
Glassdoor have ranked as among the best places to work and this year we entered the top 10
We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it's good for our people and good for our customers too, because our workforce should reflect our communities.