Regional Field Technician / Junior IT Support Engineer

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Job Title: Regional Field Technician

Location: Corby

Salary: £19,554 - £26,317 per annum

Job type: Full time, Permanent (37 hours per week)

The Trust has a vacancy for a Regional Field Technician based in Corby, to join a talented team of professionals providing technical support to all Trust academies and the Education Support Team.

The Role:

This is an exciting opportunity for a hardworking individual to join a successful and growing organisation. The post sits within the IT Managed Service Team which is part of the Trust's operational team which is responsible for providing IT support for approximately 3000 staff and 19,000 pupils.

This role is responsible for the provision of first and second line support for the Trust's 35 academies and central Education Support Team. As part of the role, you will be providing support for incidents and service requests, using the most appropriate methods to provide effective solutions. The role is very customer focused and therefore you will need to be approachable with the ability to communicate effectively with a varied customer base.

Main Responsibilities:

Support for incidents and service requests, including site visits, telephone and video calls, emails and service portal

Conduct planned visits to a number of academy sites in the geographical area; attend sites on a priority basis when necessary

Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual's issue in the wider context of IT Service Delivery

Comply with the Change Management & Incident Management Process, Service Request and Major Incident Process and all other documented ITIL processes

Where appropriate identify and escalate incidents to the appropriate team manager

To keep up to date with technical developments in appropriate areas of work ensuring that as many reported incidents are resolved at the first point of contact as possible

Support with the development of policies across the Trust in particular those related to IT such as 'Acceptable Use'

Maintain computer peripheral equipment i.e. wireless devices, printers, whiteboards, projectors etc. and ensure they are ready for use and carry out, or organise repairs as necessary

The Candidate:

Possess relevant qualification in IT or equivalent IT experience

Have an eagerness to learn new technologies on the fore of Enterprise IT with a focus on cloud systems

Excellent interpersonal skills and a strong focus on customer service

Have a strong focus on customer service, previous experience of this is desirable

Knowledge and understanding of various Microsoft client and server operating systems, particularly Windows 10

Have a strong understanding and knowledge of a range of IT technologies

Be a strong team player

Able to prioritise work and deadlines

Ideally have previous experience in a client facing position

Benefits:

Pension Scheme

Mileage payment

Generous holiday allowance

Employee assistance programme

Excellent opportunities for career progression and access to bespoke CPD from their Learning Alliance to enhance your professional growth

Please note that to proceed with your application you MUST complete the Application Form on the company website.

Please click on the APPLY button where you'll be redirected to the Company's careers page.

Candidates with the relevant experience or job titles of; 1st Line Field Engineer, Junior ICT Technician, IT Service Desk Technician, IT Field Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Field Engineer, 1st Line Support Technician, Technical Support, IT Field Engineer, 1st Line Technician may also be considered for this role.