IT Floorwalker


Premium Job From Michael Page

Recruiter

Michael Page

Listed on

2nd January 2020

Location

Cardiff

Salary/Rate

£150 - £175

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

This is a fantastic opportunity to join a leading NHS organisation as an IT Floor Walker in South Wales on an initial 3 month contract - outside IR35Client DetailsA leading NHS organisation looking for an IT Floor Walker in South Wales on an initial 3 month contract - outside IR35DescriptionThe successful candidate will be responsible for providing support and guidance to clinical and non-clinical staff as they adapt to the implementation and rollout of a new major systems implementation All training will be trained prior to go-live to ensure you can effectively provide on-the-job support to end users on the new system FYI - the role will require a variety of shift pattern's as part of your normal working day in line with roll out and training needed i.e. 9am - 5pm / 12pm - 8pm etc… Responsibilities:Provide post go live support to end usersActing as a point of contact for end users in post go live phase of systems projectAssisting users with demonstrations of the usability of new system and its functionalitySolving any issues arising within technologies by directing to the correct technical support / resolution / escalation pointsLiaising with other Floorwalkers and Service Desk Analysts to ensure SLA's are met.Provide support & communicate effectively with individuals on all levels.Be a confident IT user and support those who are not as confidentAbility to learn quickly and effectively ProfileThe person: Good listening & coaching skillsExcellent communication skillsGood IT skills including Windows, e-mail and Internet ExplorerExcellent communication & time management skillsAbility to learn and communicate complex IT related systems to non-technical staff in a positive wayDesirable to have experience in a floorwalker role or a junior training roleIdeally experience in the NHSPrevious experience of working within an admin or clinical settingPrevious systems support or rollout experienceJob Offer£150 - £175 per day based on experience for 3 months outside of IR35

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