Customer Service Analyst (1st Line)

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Customer Service Analyst

Spring Technology is currently working in partnership with a market leading software solutions provider in Greenock to recruit a Customer Service Analyst to join a growing support department providing high quality customer support.

The role comes with a highly competitive salary and benefits package!

The Role

As a Customer Service Analyst you will provide 1st line technical support to customers maintaining high standards of customer service via email, telephone and live chat.

The Responsibilities

*Record detailed and accurate notes within the internal system

*Categorise, prioritise and investigate issues - escalating only when required

*Provide administrative support where required

*Tracking of calls and keeping customers informed of the status of their queries

*Respond quickly and professionally to all queries and issues

The Requirements

*Excellent troubleshooting skills and passion for resolve customer issues

*Proven track record of providing a top quality service to customers, building rapport and trust

*Able to work in a pressured environment, dealing with potentially difficult customers in a professional manner

*Able to take on and retain large amounts of new information

*Able to juggle many tasks and a high workload adhering to customer service level agreements whilst maintaining attention to detail

*A team player with a flexible working style - able to be dynamic and deal with changing priorities within a large team

*Excellent written and verbal communicator, able to explain technical issues in a clear and concise manner to non-technically minded customers.

If you are looking for an exciting new challenge to join a growing team with a leading organisation please apply now. Full training will be provided for this role and will offer the opportunity to develop skills and experience further.