Business Analyst - ITSM
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Spring Technology is currently looking for an experienced Business Analyst. This is a 6-8 week Contract based in Stuttgart, Germany.
The Role:
1. Consultant with years of experience in analyzing, designing and implementing of operational processes in global organizations
2. ITIL Service processes analysis, design and implementation of Incident, Problem, Change, Event, Configuration (CMDB), Service Reporting, Service Portfolio Management, Service Catalog Management, Service Level Management
3. Been part of multiple projects based on IT Service Management (ITSM) tools leveraging ITIL best practices.
4. Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management
5. Team leading and/or management, including team planning and prioritizing
6. ITSM hands on experience of 6 + years will be an advantage
7.Classification of incidents (criteria and metrics for business critically)
8.Guidelines and playbooks for incident managers
9.Customer-/user-oriented and transparent communication
If of interest please send your CV now to apply !