2nd Line IT Engineers / 1st Line IT Support - Helpdesk

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Job Title: 1st and 2nd Line IT EngineersLocation: Potters BarSalary: CompetitiveJob Type: Full TimeThis company is recruiting 1st / 2nd line support engineers to join their Service Desk Team, supporting clients nationwide with Cloud based solutions. They provide multi-source managed service solutions, bringing together a portfolio of companies with a range of complimentary services, covering IT Managed Services, Cloud Solutions, Unified Communications, Mobility, Connectivity, Security and Strategic Consultancy. Typically, the Company works with engaged, energetic, culturally aware businesses who want to use Technology to enable growth and development. They share a common ethos of partnership with clients and colleagues; passionately focusing on customers' needs, acting responsibly and with integrity.The Candidate:To be successful in this position you will have excellent spoken and written English, a great work ethic, an organised way of working and you should be keen to learn and keep up with emerging technologies.you will have a strong understanding of IT networking terminology and extensive knowledge of MS Windows, MS Office and general PC hardware, combined with some work experience within an IT department. You will report to the Customer Experience Manager who will ensure you are fully supported.Key Responsibilities & Skills:Confident approach to communicating with users via telephone and e-mailExperience with telephony including VOIP advantageousProviding desktop support to usersProviding support to Microsoft 365 usersProviding e-mail support and DaaS/IaaS support to users in VMWare environmentMaintaining and handling of PC software/hardwareMaintaining an adequate level of knowledge of operating systems and application software being used to provide high levels of support to usersBeing responsible for the configuration and installation/deployment of workstationsAssisting in troubleshooting for printers, photocopiers and phone systemsParticipating in team meetings, providing input and suggestionsManaging competing priorities and own workload, such as scheduled weekly tasks and responding proactively to IT ticketsAssisting in research and gathering of information on equipment, software and supplies as neededManagement of hardware servicing and repairsAny other duties as required in order to undertake your role effectivelyKnowledge of AutoTask/Datto RMM is desirable but not essentialUpdating the Knowledgebase regularly to ensure it is currentHappy to help when other areas may require your attentionConfident in communicating with staff at all levelsUsed to working to process & adhering to service level agreementsPro-active and responsibleThere will be project work that will involve working with senior team members to completeYour working hours will be on a 7am-7pm rotaThere are site visits that occur every week, and remote working (this may include out of hours)In addition to a competitive salary, there are bonuses and "Above & Beyond Credits" to exchange for high street vouchers. The Company is known for their friendly and informal working environment, and they also offer excellent opportunities for career and personal development; with a clear roadmap for advancement/training within the company.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of: 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, 3rd Line Support Engineer, 3rd Line Support, 3rd Line Support Technician, 3rd Line Helpdesk Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd, Line Support Technician may also be considered for this role.