Business Analyst - Dynamics CRM / Agile

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Business Analyst - Dynamics CRM / Agile - Permanent - Southampton - £35k - £38k Per Annum

The Company

An experienced Business Analyst with Dynamics CRM / CRM or Agile experience is required by a Higher Education institution.

The Role

This position will apply business and systems analysis skills and knowledge to identify business needs, operational efficiencies and future technical solution detail.

Responsibilities

*You will analyse operational challenges, conduct root cause analysis and propose solutions through developing and maintaining knowledge and understanding of the organisation, processes and systems.

*You will conduct pre-project analysis to assess the feasibility & cost/benefits of alternative processes and system options; making recommendations based on this assessment and helping develop Business Cases and Project Initiation Documents.

*You will elicit, assess, prioritise and produce user requirements and process improvements including 'as is' and 'to be' process maps.

*You will provide functional specifications and any other design documentation needed to ensure the successful specification of development requirements and verify that design meets requirements.

*You will contribute to the ongoing development and organisation of the team. As required work collaboratively with other members of the team to deliver assigned work, resolve issues and improve processes.

*You will be required to undertake any other routine tasks or project management activities that may be assigned from time to time.

Experience Required

*Strong experience in Dynamics CRM or other CRM systems

*Business Analysis certification, i.e. ISEB, BCS International Diploma in Business Analysis, etc.

*Proven ability to gather and review required information, developing suitable processes and reviewing both business and technical solutions.

*Production of business process documentation and process mapping.

*Facilitation of workshops and review meetings with technical and business users/customers

*Experience of planning and progressing work activities within general and professional guidelines, using initiative and independent judgement in their application.

*Demonstrable ability to clearly identify and understand customer needs and service implications.

*Confidence to challenge existing work practices; to produce options and proposals; to strive to make improvements; participate in project and technical discussions.

*Able to work with technical staff to deliver products that accurately capture current and future systems and processes.

*Use of Microsoft Office applications: Visio, Excel, Word and PowerPoint.

If you are interested in this position, please apply now for immediate consideration.