Service Delivery Manager

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Dundee / Service Delivery Manager / 6 month contract / Flexible day rate

Our client is looking for a talented and experienced Service Delivery Manager to come in and join their team on a 6 month contract starting immediately.

The service predominantly supports all IT activities with other professional services coming on stream to adopt a more formal service management approach. The Service Desk touches between 6,000 - 8,000 tickets per month for a user base consisting of circa 20,000 end users some of which are remotely based. The service also runs out of hours until 22:00, seven days per week. On call rota cover is expected which should be no more than 3 times in a six month period.

The two primary targets of this role are:

*To enable the Service Desk/1st Line Technical Support Team to fix/fulfil 80% of all IT related tickets

*To free up capacity of the team by identifying tasks that can be automated or streamlined and working with relevant teams to enable that change to happen in a positive way

The role is also responsible for:

*Overseeing all incidents across IT

*Carrying out the role of Major Incident Manager

What am I looking for?

*An experienced IT Manager with a breadth of technical knowledge that put users at the heart of what we do

*Someone who can motivate and nurture a great team

*A great individual who has unquestionable service desk leadership experience that can hit the ground running to deliver a face paced service

Dundee / Service Delivery Manager / 6 month contract / Flexible day rate

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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