IT Support - O365

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Be the primary contact for first and second line user support, answering technical calls from users offering assistance and solutions to all of the Digital Workplace tools. Act as a go-to support contact for business functions and regional divisions to advocate continuous development of all Digital Workplace tool. IT Support - MO365 - - Sharepoint - Teams - National Organisation - West LondonClient DetailsNational Governing body (Public Sector organisation) based in West London.DescriptionBe the primary contact for first and second line user support, answering technical calls from users offering assistance and solutions to all of the Digital Workplace toolsAct as a go-to support contact for business functions and regional divisions to advocate continuous development of all Digital Workplace toolsPlan and deliver training sessions for users of the Digital Workplace tools and offer continuous supportSupport in the training and QA phases when upgrades to SharePoint Online/CMS is underwayManage the support incidents with SharePoint partner and act as the contact between the agency and IT teams IT Support - MO365 - - Sharepoint - Teams - National Organisation - West LondonProfileExperience using SharePoint 2016 and Online essentialOffice 365 tools experience essential, in particular Teams and YammerWeb and audio-conferencing tools experience essentialExperience of working with company IntranetsPowerShell experience an advantage Knowledge of Cloud-based technologies an advantage Proven project management experienceExperience of working with external agenciesComputer literacy and capacity to learn new application is essentialEffective communication skillsAbility to work with a remote teamDiplomatic and collaborative approach to team working Job OfferExciting 10 Month FTCFantastic learning and development opportunity