Service Desk Analyst - Financial Services - West End

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The successful applicant will be the first point of contact between internal end users and the technology department. You will undertake analysis, diagnosis and resolutions of problems for internal applications and systems.Client DetailsA global investment firm working with individuals and organisations with nearly £30 bn under management.DescriptionEnsure that all incidents are accurately recorded, assigned and managed using the Service Desk Tool (SDT)Support and troubleshootingEscalation of issues where appropriateConduct Microsoft Applications in-house training for non-technical staffWork on wider IT Projects with the Technology teamBe able to work on rotational shift patternProfileITIL certification

ServiceNow experience or certification

Service Desk Institute Support certification

MCP certification and/or Comp TIA A+

Previous Service Desk experience

Cisco telephony, VDI and video conferencing skills are desirable

Educated to Degree Level

2-5 years Service Desk experience ideally within the legal or financial industries

Job OfferCompetitive salary and benefitsExcellent scope for progression