Customer Care Manager - Residential

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Customer Care Manager - Residential Regional office located (North) Northamptonshire Our client is a leading Residential Developer with regional offices around the country. They have an excellent reputation with a long-established history and are very much a recognised brand, delivering c500 units per annum from their Midlands regional office. This is truly a regional opportunity and all current and future developments are and will be located from a commutable distance of their regional office. Due to some recent positive re-structure within the region, my client is actively in the market for an experienced Customer Care Manager who has experience within the Residential sector. Currently our client has a 95% customer care rating and its paramount that this service is maintained, hence the appointment. Reporting directly to the Construction Director and working alongside a Building Manager and a team of Administrators, to take effective responsibility for undertaking all inspections of remedial works and attendance at all NHBC Claim & Resolution investigations. To include the day to day management of the Customer Care Operatives plus the organisation and supervision of larger remedial work projects. Key Responsibilities: Customer Care Manager - Housing Agreed works to be clearly reported back to the office team with supporting detail of labour, subcontractors, materials, equipment and timescales required to complete works efficiently within a single visit.Manage the Customer Care Operatives effectively, ensuring adherence with our Customer Care Charter and policies & procedures. To ensure that all Customer issues are dealt with quickly, professionally and to their complete satisfaction.Ensure subcontractors and suppliers perform in adherence with our agreed Company SLA's - performance to be managed, with persistent non-adherence to be escalated to the Construction Director.Undertake both regular and random inspections of both Customer Care Operatives and subcontractor worksEnsure Customer Care Operatives are well-directed with clear guidelines to their own job responsibilities and provided with full support in achieving these in terms of communication, training and development.To include undertaking PDR's for all Customer Care Operatives. Benefits: Customer Care Manager - Housing Basic salary of up to £68,000 per annumCompany Car or Car AllowanceContributory pension schemeRegular bonus schemes implemented The Application Process:Please submit all CV Applications via this job board or send directly to [email protected] in the first instance quoting Vacancy #56895 and we will contact you within 3 working days if your application has been successful.We also operate a reward scheme, details of which can be found here. Recommend a friend or colleague or let us know about any job that you heard of to claim a £250 referral fee. Services advertised by Project Resource are that of an Employment Business/Agency. Project Resource are an equality and diversity recruitment agent and employer.