Service Desk Analyst - Contract - £180pd - West London - ITIL

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Supporting all of the clients entities in the EMEA region, assisting in the allocation and resolution of support tickets submitted to our service desk via email or phone. Service Desk Analyst - Contract - £180pd - West London - ITIL Client DetailsGlobal FMCG Company that are looking for an aspiring 2nd Line engineer. This will be 1 year contract.Service Desk Analyst - Contract - £180pd - West London - ITIL DescriptionRun the IT Support desk with support from the IT Manager This role gives the chance to get hands on and experience a wide variety IT technologies as part of a small team within a medium sized company. Any other reasonable tasks requested by the IT Manager or Directors Local and Remote support for all areas and locations of the business Provide 1st/2nd line support for all break/fix issues, taking ownership for incidents and requests both within and outside region Manage a dynamic ticket queue to the requested service levels and always maintain a high level of service within response, resolution and escalation time parameters Liaise pro-actively with suppliers and escalate issues where necessary to ensure timely call resolution Work with various technologies beyond the OS, including patch management, data encryption, virus detection/removal, telecom and LAN/WAN network troubleshootingService Desk Analyst - Contract - £180pd - West London - ITIL ProfileSkills/Experience:Hands-on experience working in an end-user desktop support role.Microsoft Office 2016Windows 7 & Windows 10Remote Desktop supportBasic Active Directory management such as rest user password, unlock account etc. PC/Laptop Hardware TroubleshootingTCP/IP, DNS and DHCP knowledgeMicrosoft Technologies, including:Active DirectoryHyper-VWindowsOffice 365 TCP/IP Networking Service Desk Analyst - Contract - £180pd - West London - ITIL Job Offer A great oppurtunity to become a temp to permanent member of staff. If you feel that you are a perfect match for the role and happy to work a 3 month temp to perm FTC please contact me via the following : 02072696243Service Desk Analyst - Contract - £180pd - West London - ITIL