Service Management Analyst

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CONTRACT SERVICE MANAGEMENT ANALTYST - BMC ITSM / 1ST-3RD LINE SUPPORT / IT SERVICE MANAGEMENT / MICROSOFT EXPERIENCE / MyITNEW CONTRACT OPPORTUNITY AVAILABLE IN BELGUIM FOR A CONTRACT SERVICE MANAGEMENT ANALYSTContract position available for a Contract Service Management AnalystBMC ITSM / 1ST-3RD LINE SUPPORT / IT SERVICE MANAGEMENT / MICROSOFT EXPERIENCE / MyIT6 Month ContractEUR30- EUR50 per hour (dependent on experience)To apply please call +44 (0) 1244 567 567 or email [email protected] WHO WE ARE?We are a multi-national consultancy who specialise in the defence and security spheres. Our glowing reputation has allowed us to work with household names across the private and public sector. We have recently acquired a large scale project with a prestigious end client, who require an SMC Senior Analyst with valid Security Clearance (preferably Nato) to join the team on a freelance / contract basis.AS A CONTRACT SERVICE MANAGEMENT ANALYST, YOU WILL DOING..I am currently recruiting for an Service Management Analyst to assist with analysing, developing and daily management reporting infrastructure and BMC ITSM and MyIT. You will be performing manually assisted data collections where automation cannot be implemented (end-end) or for ad-hoc analysis requirements, in close coordination with service lines. You will be ensuring that system services are delivered in a standardised way, in accordance with the Agency Guidance on the implementation of ITIL service management processes.WE NEED THE CONTRACT SERIVCE MANAGEMENT ANALYST TO HAVE….Must have:1ST-3RD Line Support experienceStrong communication skillsSLA Operations support experienceMicrosoft ExperienceIT Service Management ProcessesSecurity clearance (Preferably Nato Secret)Nice to Have:University Degree in Computer ScienceAt least 5 years IT - related experienceKnowledge of concepts of central managementStakeholder managementTO BE CONSIDERED….Please either apply by clicking online or emailing me directly to [email protected] For further information please call me on +44 (0) 1244 567 567 or +44 (0) 7889589649. I can make myself available outside of normal working hours to suit from 8am until 8pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @SearchableBeth or connect with me on LinkedIn, just search Beth Walsh. I look forward to hearing from you.