Desktop Rollout Engineer
6th December 2019
£130 - £155
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Job Title: Desktop Support Engineer
Start Date: ASAP
Duration: 8 Weeks
Would you like to work in a workplace that inspires amazing people to create brilliant customer experiences? Our client is a leading Betting & Gaming company; home to brilliant digital minds and innovation.
What you'll do…
We require a desktop rollout engineer / 1st line support engineer to provide customer focused support on migrating end users to either a Windows or Mac laptop as part of a refresh project.
You should have a good understanding of general IT principles and have a good working knowledge of Windows 10 and Mac OS.
You should be confident troubleshooting general IT queries and have a good analytical appreciation of how computers function.
How you'll do it…
o Responsible for building and swapping out Windows 10 OS / Mac OS Mojave laptops
o Scheduling time slots with users and managing the booking system
o Migrating Data
o Installing software
o Assisting with other applications e.g. Outlook, One Drive, Slack
o Dealing with any specific user requirements e.g. shortcuts, bookmarks
o Use Jira Service Desk to manage and close laptop refresh tickets
o Occasionally be first point of contact for all incoming queries on the IT Tech Bars.
o Resolve 1st line desktop, printer, application and telecoms issues over the telephone and in person.
o Follow the company's IT processes in incident, access, request, problem and change management.
What skills we would like you to have...
o Desktop platform support of Windows 10, Mac OS v10.13 & 10.14
o Strong communication skills
o Team Player
o A good understanding and working knowledge of basic Active Directory management.