Senior Technical Support Engineer JIRA

This job has now expired please search on the home page to find live IT Jobs.

Senior Technical Support Engineer (JIRA Service Desk Confluence AWS). Are you a Senior Technical Support Engineer looking for an opportunity to utilise and develop your skills, remain hands-on and provide leadership to a small team? You could be joining a successful software house that provides TV streaming products / applications to a range of broadcasters and media providers and enjoying a good work / life balance with flexible working.

As a Senior Technical Support Engineer you will head up a team of three 1^st line Operations Engineers as well as one Application Support Engineer; the team is responsible for both internal infrastructure and for digital products built for clients. Reporting to the Head of technology you will be responsible for monitoring and keeping products live / available, working with the team to resolve any outages as well as providing line management and developing the team as individuals.

You'll be based in a fashionable area of London with plenty going on, in cool modern offices with casual dress code and the latest kit and a relaxed and sociable working environment.

Requirements:

Experience of managing Cloud based consumer facing live applications including reviewing performance, stability, log files etc.

Experience of providing customer support on digital products, working with JIRA Service Desk and Confluence, AWS, complex tech stacks and tracking of client KPIs

Line management and team development experience

Experience of communicating directly with clients

Good understanding of ITLL practices

Please note: this role will require some shift work, to include night and weekend shifts

As the Senior Technical Support Engineer you will earn a competitive salary (to £60k) plus benefits including bonus, MacBook Pro, pension scheme, monthly team entertainment budget and sabbatical entitlement after three years' service.

Apply now or call to find out more about this Senior Technical Support Engineer (JIRA Service Desk Confluence AWS) opportunity.