Product Application Specialist

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An exciting opportunity for a Platform Product Specialists to act as a Subject Matter Expert (SME) for all platform products.

Responsibilities:

- Interface with Product Owners (PO), Project Managers (PM) and clients to influence the product's future direction

- Demonstrate product functionality accurately and completely

- Gather requirements, create technical specifications and communicate to the development teams effectively

- Attend daily stand-ups to help resolve, prioritise, or escalate client impacting bugs

- Proactively engage with Support and DevOps where product delivery outcomes may impact support processes or resources required to continue to support applications effectively

- Assist in preparing/conducting test plans and reviewing results

- Conduct onsite or online product training sessions with their customers

- Document new product features and update user guides

- Recommend product enhancements and updates to identify new business opportunities

- Regular training of the Sales and Marketing teams to keep them across the latest product functionality.

- Regular training of the Support and DevOps teams to keep them across the latest product functionality

- Stay abreast of trends in the marketplace to ensure the product's competitive position

- Stay abreast of industry security requirements to maintain the product's compliance

Required Knowledge, Skills and Abilities:

- Capable of solving or pre-empting problems

- Relationship and Customer management skills always delivering exceptional customer service

- Attention to detail for client experience and quality product

- Outstanding interpersonal skills and a positive attitude

- Articulate and well-spoken with excellent phone and email etiquette

- Ability to work autonomously and in a team

- Ability to communicate at all levels internal/external

- Demonstrate honesty and integrity at all times

- Skilled in the use of Microsoft products, including Word, Excel, PowerPoint and Project

Desirable Experience

- Knowledge of payments industry, credit card schemes and standards

- Familiarity with software design and development principles

- Demonstrated professional experience with practicing Agile techniques in a dynamic business environment.

Competitive salary and some great benefits help to make this a great opportunity for someone looking to make their next step!