Systems- GIS Engineer

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Job DescriptionThis role is key to supporting the global infrastructure for Technical Professionals in Shell Exploration and Production. It includes GIS (Geographic Information Systems) specific back-end services for the global Shell Geomatics community, which are provided by virtual teams located in the Netherlands, USA, Australia, India and Malaysia. We're looking for a contractor in Netherlands to strengthen the team covering operational support, service improvements and technical project lead related activities. The position will require you to work physically from the Shell Rijswijk office. OperationsProvide third-line operational support, with focus on day to day incident management.Troubleshooting and resolving complex technical application issues: application access, recovery and tuning.End-to-end monitoring and problem management across all technical areas.Act as interface between our customers and various infrastructure support groups providing operating system and storage/network support and guidance in the effective use of GIS systems, products and services (mainly ESRI technologies). Participate in global pro-active GIS service enhancementsPlan and participate in global GIS backend ever greening activities like new releases, security patches and application upgrades.Automation of workflows maintaining applications (i.e. upgrade, migration, stabilization, scripting, reporting, workarounds).Document, maintain and improve service performance metrics. Participate in new GIS Server deployments and introduction of new technologiesTranslating customer requirements in infrastructure design and managing component infrastructure provider's delivery.Develop non-functional test scripts to test GIS software for stress and performance.On boarding (technical support) of new GIS functionality into the service, ensure appropriate transition from project to support.Deployment of GIS backend services to new locations around the globe liaising with hardware, storage & operating system component infrastructure providers and customers.Contribute to successful project delivery within agreed time and budget. Skills and ExperienceDegree in computer science, computer engineering, geography, GIS, or other closely related field from a recognized University or Institution.Excellent GIS backend application support skills and IT infrastructure skills covering the whole ESRI stack, ArcGIS Server, Portal for ArcGIS, Internet Information Services (IIS), Oracle on Linux and SQL Server on Windows.Experience with middleware administration and configuration (Web Server administration on IIS, Active Directory, WebSecurity, etc.).Customer focused and pro-active attitude; enjoy customer facing, taking end-to-end responsibility.Experience with ITIL processes.Be able to collaborate with various specialized multinational support teams to bring complex requests or problems to timely resolution.Be flexible, and willing to work outside of normal office hours to ensure that service and high customer satisfaction is maintained.Experience with process automation, SQL and scripting (Python) is a plus.Michael Bailey International is acting as an Employment Business in relation to this vacancy.