Network Project Manager - Banking, Finance

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Network Project Manager - Banking, Finance

Location: London (Frequent travel to Leeds, and remote working available)We are actively looking to secure a Project Manager to join Experis as one of our expert consultants, delivering services to our clients.Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Role Outline The project manager will plan and co-ordinate projects affecting a BU or LOB. Delivering a contracted package of work on time, within budget, managing issues, risks and dependencies successfully along the way. As part of your responsibilities the Project Manager will be required to manage and oversee all work packages within the defined customer project and be accountable to the customer for its delivery. A robust roll out plan for the project will be agreed with the Customer and all planned elements clearly defined in terms of activity. The Project Manager will be well versed in Customer Relationship Management, taking direct control of the project and the management of customer and project stakeholders, in order to ensure the successful outcome.

Key Activities:Work across the Clients divisions to achieve change and improvements in performance.manage any project related changes that arise during the implementation phase and keep the customer informed of progress throughout the Project Lifecycle.Respond to and/or lead others through change management activities. Understand the issues and dynamics of behavioural change on people, process and organisation.Identify, manage and maintain relationships with stakeholders at different levels, both within and outside the organisation, to achieve programme/project objectives.Lead a team who have responsibility for planning and managing the delivery of customer work packages - Drive team performance with inspirational leadership, accelerating talent and confronting any performance shortfall.Ensure that programme/project activities prioritise and deliver tangible qualitative and quantitative benefits (e.g. costs saved, or revenue increased, improved customer satisfaction, reduced lead times) that seek to maximise the total benefit/customer profitabilityArticulate the benefits of work undertaken and quantify and minimise risks associated with changes to plan.Deliver both managed and non-managed projects to the Client's customers.Set up and provide ongoing management of robust programme/project controls, methodologies and reporting measures as appropriate to the scale and complexity of the work i.e. change control, scope management, forecasting, resource management, budgeting and cost management, quality assurance, risk/opportunities and issues management.Create and amend appropriate programme/project reporting, so progress can be captured and reviewedBe responsible and accountable for Customer Satisfaction within the customer base and the shaping of tactical and strategic plans to deliver improvements - Act as the customers champion when managing their ideas, requirements and issues.Build relationships with customers based on development of a shared vision.Take responsibility for handling customer issues through to completionDevelop and implement the organisation and governance, roles, processes and tools to ensure effective management to meet customer and business deliverables

Essential Skills:Experience of working on previous large network and voice transformation programmes and Transformation of a contact centreExperienced in end-to-end leadership and management of projects to deliver significant capabilities or products as part of major client programmes.Must have developed the appropriate communication skills with a sound ability to negotiate internally and externally in significant client and stakeholder relationships.Experienced in developing trusting relationships with stakeholders at senior levels, both internally and externally, in multiple complex programmes/projects.Previous experience managing Customer expectations/satisfaction at senior level.

QualificationsAccredited (or equivalent) in a formal Project Management approach i.e. PRINCE2, APM, PMI. Additionally, ITIL qualification, Risk Management Qualification or 6 Sigma as appropriate.If you have the above skills please submit your CV in the first instance