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IT Service Manager - ITIL - Brand new role!

Premium Job From Evolution Recruitment Solutions Ltd
Recruiter: Evolution Recruitment Solutions Ltd
Listed on: 28th November 2019
Location: Liverpool
Type: Permanent

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A hands-on IT Service Manager position has been newly created for this growing manufacturing company based in Liverpool.

It's rare, but true, that there is no requirement to work an on-call rota, or regular out of hours work. There will be the odd time where you may need to carry out maintenance work after 5pm but your time will be given back to you in lieu.

Working hours are 8am - 5pm Monday to Friday. Some flexibility will be offered to those who need to start a little later or leave a little earlier, on a case by case basis.

You will have 2 direct reports, while you report into the Group IT Director.

Duties:
Actively manage the service deskHave input into IT strategy including future plans for the service desk design and implementationMaintain business services by monitoring, measuring, optimising, and reporting performanceDefine and implement the monitoring requirementsMake sure the team are adhering to SLA's and targetsHappy being business facing, meeting with heads of departments and other key stakeholders to improve the service desk function to the wider businessPart of this role is to manage the problem, incident and change management on the service desk. Because of this, you need to come from a company who utilise ITIL. An ITIL certification would be beneficial but if you don't have one, the company will pay to get you certified.

What you need to apply:
Still be technically hands-on, particularly around on-prem or SaaS applications would be usefulBackground of managing technical teamsCome from an ITIL environmentProblem, Change and Incident management processes Proven ability to communicate with key stakeholders Be able to prioritise the workload of the teamProactive in making improvements to the support functionIf this sounds like the right role for you, get in touch with an up to date CV and the best time for you to talk.