Service Delivery Analyst

This job has now expired please search on the home page to find live IT Jobs.

Be the first point of contact for all IT incidents and requests. Provide initial problem resoluition and provide exceptional customer service.Client DetailsA global learning and development solutions consultancy based in DundeeDescription* Respond in a timely and professional manner to all customer requests, putting the customer first is key to success in the role.

* Escalate issues where appropriate while maintaining ownership of the initial support request

* Flexible - ability to change priorities quickly, and capacity to handle multiple tasks

* Collaborate and work effectively across internal functional areas as well as with external parties as required

* Participate willingly in the team and keep other team members informed and up to date by sharing useful or relevant ideas and information.

* Adhere to Insights Security and Data Protection policies

* Manage internal stakeholder relationships

* Understand and meet the needs of the business and provide help and support to colleagues as required

* Build relationships with key personnel across the business.Profile* Showing up as confident, expert, vibrant and personal in your own unique way

* Self-starter and problem solver - able to work independently but also a strong dependable team player

* Self-motivated, but knows when to seek guidance

* Positive 'can do' attitude and work ethic

* Always prepared to 'go the extra mile' in delivering service on time and to the highest standards.

* Highly analytical, methodical and highly organised with the ability to think clearly under pressure.

* Confident and professional communication skills at all levels throughout the business

* Demonstrates the drive and initiative to achieve personal and team objectives

* Comfortable working on your own when requiredJob OfferWork within a global firm, with an outstanding working culture, great wages and benefits.