|Recruiter:||Michael Bailey Associates|
|Listed on:||27th November 2019|
|Location:||City of London|
|Salary Notes:||Market Rates|
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Currently hiring for an Escalation coordinator for a 12 months' initial contract based in central London for my leading oil & gas client.
The Escalation Coordinator is responsible for running the project issue escalation process within the organisations infrastructure projects & product development (IPPD). The Process is used to remove issues that bock infrastructure projects from progressing.
Manage the project issue escalation process and the systemic project issue process as process manager and process owner
Track and trace progress of the project issue escalations and systemic issues. organize meets / calls to discuss project escalations with all relevant parties involved and drive towards resolution.
Organize and prepare the project escalation meetings. The escalation coordinator is responsible for all escalations at the assigned escalation level. Activities are: tracking and tracing the status of project escalations with the party / person responsible to resolve, creating escalation meeting agendas, capturing updates and actions, keeping the escalation tool up to date, follow up on actions and advice / decide if escalations need to move up to the next
For all new escalations, assess and gather all necessary information. Start the resolution process for the escalated project issues.
Create weekly, monthly and quarterly reports (excel and PowerPoint)
Skills & Requirements
Degree in IT/computer science or equivalent
Minimum 8 years working experience
Excellent communication skills (verbally and written) in English
Consulting skills (quick understanding of complex issues and able to structure, define and explain to others)
Project management skills (good understanding of project management, able to lead meetings and bring structure to complex situations)
Comfortable working with cross functional and global teams in a large, complex, dynamic and global company.
If interested please do apply with updated CV
Michael Bailey International is acting as an Employment Business in relation to this vacancy.