Technical Support Engineer - 2nd Line


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

27th November 2019

Location

St. Helens

Salary/Rate

£23000 - £26000

Type

Permanent

Start Date

ASAP

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Role: Technical Support Engineer - 2nd line

Location: St Helens / Warrington

Salary: £23,000 - 27,000k Per Annum Role:

Currently looking for a motivated and enthusiastic support desk engineer to be based in St Helens - which is commutable from Warrington. I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development.

The working hours are from 8:00-17:30pm with a shift pattern that rotates bi-weekly.

Responsibilities:

2nd line support via service desk including;

-Taking escalations from support desk analysts

-Resolving customer issues within service level guidelines (SLA)

-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting

-Questioning customer effectively about issues and working to find alternative, more efficient methods

Technical Skills

-Azure/Office 365 (Administration and set up)

-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable

-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)

-Virtualisation (VMware and Hyper-V) - Administration and Set Up

-Backup Technologies - Veeam, Datto Backup & Recovery

-Hardware Experience - HP, Dell, NAS, SAN

-Windows Desktop - 7, 10

-Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT

-Building and configuring server hardware

If you want to find out more information, please contact me on 02038266694 or on [email protected]

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