Service Mapping and Reporting Analyst

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You will play a critical role in the Service Management team by ensuring the entire Service Portfolio consisting of business journeys/ outcomes, business services, technical services and configuration items are appropriately mapped and linked within a coherent Service Map to ensure accurate service reporting. This will include continually reviewing and improving the data integrity of the Service Maps and its various attributes. You will work with respective Service Owners to ensure their services are appropriately mapped and linked to their respective business outcomes and configuration items

As part of this role, you'll be responsible for:  

Ensuring the entire Service Portfolio consisting of business journeys/ outcomes, business services, technical services and configuration items are appropriately mapped and linked within a coherent Service Map to ensure accurate service reporting.

Designing and implementing a standard reporting catalogue consisting of real-time and retrospective service reports as agreed with service owners.

Propagate the move towards more real-time and automated reporting.

Producing visually appealing and data rich service reports for the senior management team to support decision making.

You will need:

3+ years of proven experience and background in IT Service Reporting, Service Mapping, Service Catalogue Management and Service Portfolio Management. 

Experience of working in an ITIL based environment

Solid experience of data analysis and reporting using tools such as Remedy Smart Reports, MS Excel and MS PowerPoint

ITILv3 qualification in Service Design and Service Transition

We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including: 

DCG Pension Plan 

Life Assurance

Maximum Bonus Opportunity 

Onsite gym & Discounted gym memberships

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. Training plans are a given, and you'll have access to additional e-learning resources to really see your career develop in the way you want. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it