Customer Service Manager / Customer Relationship Manager - IT

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Job Title: Customer Service ManagerLocation: CambridgeSalary: £24,000 - £28,000Job type: Permanent, Full timeDo you enjoy providing outstanding customer service, championing the customers' needs internally whilst being a responsive & professional face of an organisation to external clients? Working with an exciting and diverse client base you will be providing excellent communication, taking ownership of customer issues and seeing them through to resolution.About the CompanyThis Company has been working with their customers to make sure that their Connectivity, Hosting and Telephony needs never stand in the way of them achieving their goals. The two founders, Andrew and Daniel, have created a company with staff that work together, learn from each other and support each other through all levels of the company. They encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with our customers.The roleEnsure that client's requirements and expectations are understoodEnsure that incident and change management processes are in line with expectationsEnsure clients continued understanding of the processes governing incident and change managementHave regular contact with clients outside of the standard support process, ensuring that everything is working as intended and the clients are happy with their serviceEnsure all issues are logged in the ticketing system properlyEnsure all client specific documentation is accurately maintainedTake ownership of client issues reported and see problems through to resolutionWhat is needed from you?Strong customer service skillsExperience dealing with customers on the phone or face to faceAbility to effectively handle all types of customer enquiry from product assistance to complaintsOrganisational skills and fast accurate keyboard skillsThe ability to manage and prioritise multiple conflicting prioritiesA solid foundation and aptitude in ITWhat would also be desirableExperience with networking/circuitsExperience coordinating logistics/resourcing/installationsKnowledge of VOIP solutions and their functionalityExperience working with CRM systemsExperience with service desk ticketing systemsWhat's in it for you?This company is a family - a friendly bunch with passion and ambition that thrives on teamwork, learning & developmentOpportunities to gain technical knowledge with professional qualifications, with exam bonuses, and the chance to work on some interesting projectsGenuine Progression prospects into any area of the business - there are some diverse IT work going on so you can find your niche25 days holiday, increasing every 2 years you work with the teamCompany socials - there's been everything from the Crystal Maze, Cambridge Lockhouse to BBQs and dinnersGood location in the heart of the ever-expanding tech centre in Cambridge with free parking or a short walk to Cambridge North stationPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of: Customer Service Executive, Service Delivery Manager, Client Services, Client Support, Client Services Manager, Client Relationship Manager, Customer Service Team Leader, Service Delivery Team Leader may also be considered for this role.