2nd Line Desktop Support Engineer


Premium Job From Optamor

Recruiter

Optamor

Listed on

25th November 2019

Location

Po15

Salary/Rate

£25000 - £28000

Salary Notes

Negotiable

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Lockheed Martin UK is the UK-based arm of Lockheed Martin Corporation. From mail sorting technology to helping build the UK's first commercial spaceport, our innovations and partnerships help solve some of the world's most complex challenges, contributing to the UK's defence, security and prosperity.

Providing support to the Lockheed Martin business areas, our Enterprise Operations division consists of LMUK IT Services, Payroll, HR and Finance functions. We have a fantastic new position for a 2nd Line Desktop Support Engineer to join the team in Whiteley, reporting to the Lockheed Martin UK Desktop Manager. Duties will include:

Providing day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware

Resolving incidents & requests using Service Central whilst adhering to agreed SLAs where possible

Assisting with maintaining the asset tracking system when required

Participating in project work as required such as software and hardware refresh programmes

Deploying, maintaining and supporting iOS devices

Writing, updating and maintaining written processes and procedures

Travel to support other sites within the UK and potentially globally where required

The ideal candidate will have the following:

Previous technical support experience

Ability to demonstrate a customer first mentality

In depth knowledge and experience of various Microsoft operating systems is essential

Detailed knowledge of supporting the Microsoft Office suite

Self-starter with willingness to learn from colleagues

Experience of basic Active Directory administration

Proven troubleshooting skills via phone, chat or remote desktop

Must be a good team player and able to use own initiative

Must have good problem determination and communication skills

Dynamic and flexible "can-do" attitude

Clean driving license & willingness to travel

We want people who are as passionate about technology as we are, people who want to continue learning every day and are really interested in what they do. We are a very welcoming team with a great work ethic and a flexible attitude, always getting the work done with a strong focus on work-life balance. We understand that you need to be happy in your job to do it well which is why we have great benefits like a 9 day fortnight (you work your hours over 9 days instead of 10 in a fortnight, so we all get every other Friday off), 25 days holiday as well as Bank Holidays and huge investment in continuing education and professional development.

Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community.

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