IT Field Support Engineer

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This is a rare opportunity to join one of the UK's most admired charitable organisations, as they embark on an industry-defining journey of technology transformation. You will join an established team of IT Field Engineers, offering expert regional IT Support across the West Midlands.Client DetailsMichael Page are proud to be partnered with one of the UK's most admired charities, who have a proud history stretching back to the mid-19th century.Over the past 150 years, they have grown into the leading organisation in their sector, bettering the lives of thousands of people in need across the UK.Due to their iconic heritage, they have a strong level of investment, and as a result, are embarking on an incredibly exciting period of Technology transformation, beginning in early 2020. It's a fantastic time to be joining them as an IT professional, and they are now recruiting for a Midlands-based IT Field Support Engineer.DescriptionAs the IT Field Support Engineer, you will cover sites across the Midlands, largely taking responsibility for on-site IT issues, to a wide and varied userbase.You will operate in a predominantly Windows environment, dealing with troubleshooting of areas including Windows 10, the Office suite, Active Directory and Exchange.The role will be very hands-on, and you will work on physical projects, such as office setups, and hardware and software deployments on-site.You will deal with users on a face-to-face and remote basis, so will be communicating on a regular basis with both technical and non-technical end-users.In terms of the split of the working week, three days per week will be spent locally working from the Halesowen HQ, offering both remote and face-to-face support, with one day spent on a regional site to build relationships within the organisation, and one day working from home, so lots of flexibility in a high-trust working environment.You will work as part of a regional team, so will have other like-minded colleagues around you at your level, as well as a wider IT function that covers areas such Infrastructure, Design and Delivery, so the progression opportunities into Management and Technical areas are excellent.ProfileAs the successful candidate for the IT Field Support Engineer vacancy, you will be experienced in:Windows 7 and 10.Active Directory.Exchange / Office365.SCCM.Printer, PC and laptop setups.Cisco router and switch support.Job Offer£28,000 - £34,000 + company vehicle + benefits.