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Senior Specialist, Digital User Research

Premium Job From Natural Resources Wales
Recruiter: Natural Resources Wales
Listed on: 22nd November 2019
Location: Bangor
Salary/Rate: Upto £34427
Salary Notes: rising to £37,656 over four years
Type: Contract
Start Date: ASAP

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Type of contract: Fixed Term contract for 12 months
Work pattern: Full time, 37 hours
Closing date: 10/12/2019
Interviews to take place when/where: TBC
Benefits: Civil Service pension, 28 days annual leave, rising to 33 days over 5 years, flexible working options, occupational health including counselling and advisory services and eye care, childcare vouchers and salary sacrifice schemes.
Role Purpose
We're looking for a person with previous experience of working as a User Researcher within an organisation across a variety of digital products, projects and public-facing services. You will be our lead user researcher, working closely with colleagues in the Digital Services team to identify ways of improving online experience for our users.
Qualifications and Skills

Extensive experience of user centred design practices for web, service or software
Experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
Proven experience of working in an agile development environment to create new digital products and service
Proven experience of introducing and establishing user research practices in an organisation
Detailed knowledge of NRW's remit, roles, policies and priorities in order to drive the best digital approaches for our customers.
Ability to take complex user journeys and processes and make them simple.
Articulate and persuasive, you will be able to make your case and explain your decisions.
Member of relevant professional body or visible commitment to your own CPD.

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