Global Service Desk Analyst - £27k + Benefits

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Global Service Desk Analyst / ITIL / 1st Line / Incident Management Teesside / Wynyard£27k + bonus + benefitsReed Technology have been tasked to source a further candidate for the role of Global IT Service Desk Analyst / ITIL / 1st Line / Incident Management in partnership with a large global organisation.The successful candidate will have a broad IT Infrastructure background with a knowledge of a number of the following:Windows domains / Active Directory / Internet / Hardware / Lotus Notes / MS Office / Windows 7 / Storage / Network / Security / Global Business Applications.In addition to the above, candidates will have a strong service delivery focus and excellent communication skills with prior experience working within an IT Shared Service Centre or larger environment. Candidates will have a strong understanding of ITIL processes and incident management.Experience working with a global organisation / delivering to multiple users would be highly advantageous.Please submit a copy of your CV to discuss the role in more detail and obtain an interview request.