|Listed on:||22nd November|
|Salary/Rate:||£20,000 - £22,000|
|Contact Name:||Rebecca Mapp|
Role: Support and Testing Agent
Type: Permanent Full Time
Starting date: ASAP
Line Manager: Craig
Interviewing: Craig, Rebecca
Worktribe is a successful, dynamic, growing, friendly enterprise software company specialising in research and teaching systems for universities.
We have an exciting opportunity for someone to join our support team at our offices in the Centre of Bristol, providing product support to customers, our implementation consultants, and our development and product teams, alongside software testing to support our development team.
This role will involve talking directly to customers to investigate and resolve support queries, configuration of our software to customer requirements and ongoing product testing in collaboration with our software developers.
You will receive training and shadow another support agent for a limited period before being expected to handle support requests on your own. You will have the backup of our current support and the development team.
You'll need to be a sociable, diplomatic, self-starting individual with an extreme attention to detail. You must be a digital native.
We're looking for a pragmatic problem-solver who understands best practice and gets things done.
Worktribe are keen to improve the diversity of it's workforce and actively encourage women and other under-represented groups to apply for this position.
This job description sets out key elements and responsibilities of the role and is not exhaustive nor constitutes a contract. Duties may be changed to meet changing needs or circumstances.