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Application Support Analyst - Smart Card Ticketing Software

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Recruiter: Recruitment Revolution
Listed on: 21st November 2019
Location: Bh21
Salary/Rate: £33000 - £33000
Salary Notes: DOE
Type: Permanent

This job has now expired please search on the home page to find live IT Jobs.

We are pleased to announce a fantastic career opportunity for an Application Support Analyst. We are looking for an office-based professional to join our existing support team in providing technical support and service to our customers.

Application Support Analyst - Smart Card Ticketing Software | Full-time
Wimborne, Dorset | Up to £33,000 p.a depending on experience

Who are we?


We are a provider of smart card ticketing software, which we provide to local authority transport departments and bus operators. We work alongside exciting companies such as Google and Idemia to provide mobile ticketing solutions for smartphones. As an SME, we pride ourselves on outstanding technical support and customer service.

The Application Support Analyst Role:

We are pleased to announce a fantastic career opportunity for an Application Support Analyst. We are looking for an office-based professional to join our existing support team in providing technical support and service to our customers.

As a valued member of the team you will be required to:

+ Receive general enquiry and support calls/emails from clients
+ Update clients by phone/ticket/email.
+ Monitor the support email account and triaging issues between various teams.
+ Perform the initial technical Support for web and offline bespoke applications.
+ Creating/overseeing tickets logged within the helpdesk environment
+ Working under pre-defined SLA timeframes to respond and resolve issues
+ Escalating issues/tickets to relevant teams
+ Application testing
+ Providing and updating documentation of software and process
+ Be available for a 24h on call rota

Part of this role will require you to have excellent communication skills, our clients range from local council administrators to transport authority directors, who differ in their technical understanding and capabilities. Our teams are based in the UK and in Bulgaria, you will be required to liaise will both sites to resolve tickets, provide information for customers and meet SLA deadlines.

About you

+ Ability Work with cross-functional teams
+ Investigation & diagnostic skills
+ Networking Understanding
+ High attention to detail
+ Help desk awareness
+ Excellent written and verbal communication as well as telephone manor
+ Exceptional Time management
+ Knowledge in some of the following areas would be desirable: -
+ + Customer Support (including telephone and face to face)
+ + IT and/or Application Support
+ + Helpdesk/CRM applications
+ + Strong IT skills with experience of Windows Systems 7/8/10 and Server; Microsoft Office; Local and internet network technology

Candidates applying for this role must be able to drive and have own transport

You may have worked in the following capacities:
Software Support, Helpdesk Support, IT Support, Application IT Support Technician

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.