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IT Support Analyst / IT Support Engineer

Premium Job From BluetownOnline Ltd
Recruiter: BluetownOnline Ltd
Listed on: 21st November 2019
Location: Telford
Salary/Rate: £28000 - £28000
Type: Permanent
Start Date: ASAP

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Job Title: IT Support AnalystLocation: Telford Salary: Competitive depending on experienceJob Type: Permanent, Full timeRole Overview: Reporting to the Group IT Manager, an exciting position has arisen for an experienced IT Support Analyst, in the IT service support team, supporting multiple sites in the UK. The role will suit candidates looking to work in an IT environment which is cloud enabled, using best in class applications and who want to provide excellent customer service, enjoy finding solutions for problems and are enthusiastic about software and technology.As part of a successful, growing company with a big investment in technology you will have the opportunity to advance your skills and abilities through experience and training. They look for people who want to develop their careers and are eager to not only perform their day job to a high standard but also get involved with new projects and assignments where possibleKey Responsibilities:Provide professional end user support of business applications and systems, associated services and configurations, ranging from entry level desktop support to more advanced support issues across the head office (circa 250 users).Working alongside other group roles to support other offices across the UK as needed, including travel.Administrate Servers, Laptops, PCs, Tablets, Mobiles and network devices, ensuring they are fully operational and testedConfigure and maintain automated software deployment imaging tool to enable rapid deployment of standard build laptops and PCsAdministrate system backups and recovery within agreed RTO and RPOUpdate technical document installation, configuration practices / proceduresAssist with daily system monitoring of servers, critical business applications, LAN, WAN and telecomsReview and apply hardware firmware, software security patches and updatesProvide effective root cause analysis investigations for problem management incidentsResearch and recommend innovative IT solutionsInvestigate, diagnose and take ownership to resolve IT support issuesMaintain the company's network and server infrastructure operating systems and applicationsEnsure potential information security risks are identified and dealt with as a priorityMaintain the security and integrity of the company's IT systemsAdministrate group telephone system and call centre wallboardsMaintain accurate departmental records, including hardware assets and software licensesEnsure that software license terms are not breachedAssist with agreed plans to install or upgrade hardware and softwareThe candidate:Able to diagnose hardware and software faultsAnalytical and systematic approach to troubleshootingWillingness to learn and develop skills and knowledge, adapting to changing landscapeAbility to effectively prioritise and execute tasks in a fast-paced environmentAdaptive and Proactive work approachEffective written and good verbal communication skills, able to communicate at all levelsAble to work within a team or on own initiativeFull UK driving license and ability to travel between officesExperience and Knowledge 1st and 2nd line end user Windows desktop and Windows Server and Network support in an enterprise, multi-site environmentAdministration of Microsoft Windows Server 2012R2 / 2016 including Remote Desktop Services, Windows 10, and Exchange Server O365Working knowledge of Microsoft Active Directory, Group Policies and network share best practice permission setup.Office 365 administration and successful tenancy migrations.Extensive Microsoft Powershell scripting language.Knowledge of Infrastructure monitoring tools.Deployment of automated software deployment tools ideally Microsoft Deployment ToolkitAdministration of Cisco / HPE network switches, VLANs and wireless access points.Must have good understanding of TCP/IP and network routing conceptsCentralised hardware firmware, operating system and application patches and updatesChecking full system backups and recovery techniques using Azure or VeeamUpdate system configuration and network documentationCentralised end point security management, ideally Mimecast and McAfeeManage Engine Service Desk Plus, Atlassian Jira / Confluence and Salesforce application experience (desirable)Knowledge of ITIL V3 or 4 practices: Foundation certification (desirable)Technical qualifications: MCP and MCSA (desirable)Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of: IT Support, IT Helpdesk Support, IT Customer Support Technician, 2nd Line Support, Helpdesk Support Technician, Helpdesk Analyst, IT Technician, IT Service Desk Technician, IT Customer Support Specialist, IT Support Engineer, IT Desktop Support, IT Technician may also be considered for this role.