3Rd Line Support

This job has now expired please search on the home page to find live IT Jobs.

The CompanyI am currently recruiting for a 3rd Line Infrastructure Engineer for my client based in Caerphilly. This role is working with a Global Business on a permanent basis. This role provides ongoing training and support, onsite parking, 24 days holiday & bank holidays and a 10% annual bonus scheme. This role is offering £35,000 per annum and you will work with a small, supportive team providing internal support.The RoleRespond to user and service requests on a timely basis, adhering to SLA's as directedMaintain technology infrastructure, providing Operational stability by following and using the tools, policies, processes and procedures availableResolve incidents impacting hosts or the environment, investigate root cause, and undertake problem managementIdentify environmental KPIs and provide capabilities to meet & measureRegularly re-evaluate processes and procedures, finding gaps where they exist and plugging themInstigate service improvement initiativesProvide reporting and metricsIntegrate & Interact with regional and global colleagues, providing innovative ideasMaximise the use of existing resources, skills and technologies for the greatest benefitInput into, improve, and execute on business continuity and disaster recovery practicesActive participation within and amongst teams & colleagues, providing constructive input and feedbackCo-ordinating physical server implementationDevelop technology infrastructure, providing insight and implementation of future technologies which add value and bring efficienciesDerive support requirements when working with new or changing productsUnderstand how software, network, storage & hosting technologies interact and integrate to deliver a business outcomeOwn and review product updates, certifying latest releases and developing deployment strategies for Operational responsibilitiesOrchestrate and lead through the provisioning process and ensure a quality handoff to the customer and for Operational responsibilitiesEssential SkillsMaintenance, Support, Troubleshooting and Administration of:Microsoft Windows Server Operating Systems (Windows 2008 and above)Microsoft Windows Desktop Operating Systems (Windows 7 and above)Linux & Unix (Ubuntu, Centos & FreeBSD) AdministrationMicrosoft OfficeVirtualisation technologies (Hyper-V and/or VMWare)Networking topologies, protocols & methodologiesFirewalls, Switches, & RoutersTelephony Systems (Diallers, Avaya IP Office, Avaya Desk Phones, SIP)Scripting, Automation, WorkflowsAvaya TelephonyGood technical knowledge of:Ancillary Services (Active Directory, Printing, DHCP, DFS, SFTP)Workspace (Microsoft RDS, VDI, SBC)Monitoring & Alerting toolsBackup & Recovery toolsPatch Management & Anti-Virus toolsIf you are interested in this role and have experience within a similar 3rd Line Infrastructure Based Role then please apply online for this role or contact Laura Hill on 02920386502 for more information.