Web Support Technician


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

20th November 2019

Location

Bristol

Salary/Rate

£20000 - £24000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

This is an opportunity to join an established digital product company, helping over 10,000 businesses worldwide increase their productivity and profitability.

They work in an agile way. You see and feel an immediate impact with the collective efforts of the team.

They are building a company and a team they love. They are in it for the long run.

You'll be the first point of contact for their customers. Primarily spending your days helping customers to get the most out of their digital products, responding to queries via email using their support software.

This is a full-time position. You take initiative and ownership and need minimal supervision, and have experience of working remotely.

Your days will be varied and you'll help write the scripts for their support videos, refine their online documentation, write tutorials and contribute to the product development by helping identify customer pain points.

At least 2+ years experience in a customer-facing role (+1 for past digital product/SaaS experience)

Outstanding communication skills. You love interacting with customers and thrive in cross-functional team environments.

You have modern web design/development experience with a solid working knowledge of HTML, CSS and responsive design (+1 for experience with Liquid/Shopify).

Positivity and awesomeness. You are excited about being an integral part of their support team and are great at finding creative solutions and workarounds when needed.

£20,000 - £24,000.

Part remote working available, city centre office, laptop, generous holiday.

Office next to Bristol Temple Meads.

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