Network Engineer / Network Support Engineer / Network Admin

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Job Title: Network EngineerLocation: Hemel HempsteadSalary: £30,000 per annumJob Type: Full Time, Permanent (37.5 hours per week)This is an established technology company that provides some of the largest businesses in the UK and internationally with customer service and payment solutions.Their customers include some of the best-known brands across the world in the UK, US and Australia. Today, their aim is simple: To help customers make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about this Company.Their Culture:They work in an award winning, colourful, dynamic and collaborative environment where you will find flexibility, an open plan office and excellent opportunities for career growth. Their cross-departmental teams work on exciting projects, releasing new technologies to a wide range of clients.With over 250 colleagues spread across the globe, they're a friendly bunch with a lot of knowledge and exciting plans. They're serious about what they do, but certainly have a sense of humour. It's is brimming with friendly, energetic and creative individuals, who are proud to be a part of this unique success story.Their values sit at the heart of their culture and are summarised below.They Encourage and support everyone to growThey Challenge, listen, and are open minded to change and suggestions from others.As trusted advisors, they use their Knowledge to solve challenges and deliver the best for clients.They take personal Ownership to strive for excellence in whatever they doThey are welcoming, embrace diversity and respect each other in a spirit of true HumanityAn opportunity has arisen for an extremely organised and focussed individual to work within the IT team, providing outstanding support to several internal departments, supporting the daily operations of the Company as a whole.Key responsibilities:Network Management/AdministrationDay to day maintenance of network componentsSet up & use/build/administer complex and bespoke network designsUse of monitoring/telemetry toolsSupporting equipment through entire lifecycleDocumentation & Change ManagementResponsible for ensuring that all documentation is present and up to dateManaging the change process from identifying requirements to completion for both BAU and complex changesIncident ResponseFast response to problems and escalation if requiredRoot Cause AnalysisServer and desktop supportFamiliar with Microsoft Office365 administration and product suiteFamiliar with server administration tasks such as patching (WSUS), SCCM, DNS/LDAPSPCI-AuditWorking with the wider team and auditors to ensure all actions are carried outKey Requirements:EssentialSpecific knowledge on Cisco firewalls and switching/routingMicrosoft Server/AD/SCCM/Office365, DNS and LDAPGood problems analysis and solving skillsExcellent working practicesExcellent communications skillsApproachable, adaptable, and a great team playerSecurity awareness with PCI-DSS understandingDesirableCurious and analyticalDetailed and excellent planning and administration skillsGood communication skills, both written and verbalAttention to detail and excellent organisational skillsSelf-motivated and uses own initiativeExposure to the PCI DSS/27001/9001 FrameworksCompany benefits25 days holiday and increases with serviceExcellent Share Incentive SchemeLife insuranceSimply Health schemeAccess to group Bupa membership schemePension schemeDiscretionary annual bonusEmployee Recognition schemesFree tea, coffee, fresh fruit and snacksRelaxation floor (lunch area, quiet room, pool table, Xbox)Well-being initiatives, such as in-house Reflexology and Sports MassageDiscounted offersTeam days and Volunteering eventsChristmas & summer company eventsFocused on education and training (conference attendance, higher education sponsorship)Thinking and DrinkingPlease click the APPLY button to send your CV & Cover Letter for this role.Candidates with experience or relevant job titles of; Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer will also be considered for this role.