Service Delivery Consultant
19th November 2019
£5250 - £7350
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Service Delivery Consultant - Cyber Security
Long Term Rolling Contract (12+ Months)
International Travel Group - Dubai, UAE
Monthly Rate: AED 25,000 - AED 35,000 (DOE)
Paid Leave + Medical Cover + Bonus
As a successful and preferred recruitment partner to one of the most prestigious and well-known organisations in the world, we have been asked to assist in the hire of an individual to assist with Incident, Problem and Change Management and wider Service Level Standards & Processes for the Cyber Security function. You will be positioned in our client's global HQ in the vibrant and extravagant multicultural city of Dubai and will join them on a long-term rolling contract basis (12+ Months).
Experience and Skills Required
*Responsible for improving the process maturity and adherence of Incident, Problem, and Change Management processes.
*Improve stability and operational excellence on all security technologies being supported, eg: automation, centralised management, etc.
*Works with stakeholders/vendors to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
*Ensure SLA and service credit are met as per the agreed contract with internal and external stake holders
*Ensure vendor, third party, internal and external contracts/agreements are negotiated and renewed on timely manner.
*Facilitates calls with technical, account management, vendors and/or the client when necessary to ensure SLAs/SLOs are met and conduct service/KPI reviews.
*Participate in the Maturity Assessment of Service Management Processes contributing to the identification of process gaps and improvise the maturity level progressively.
*Maintain documented process flows and procedures separate from any computerized tool to ensure continuity of the process no matter which tool is used and maintain knowledge articles and documentation matrix.
*Use the Configuration Management System to account for all Computing Assets and configurations to provide accurate information on configurations items/inventory and provide a sound basis for Incident, Problem, Change, and Release Management and to verify configuration records against the infrastructure and correct any exceptions.
*Excellent communication, presentation and interpersonal skills.
*ITIL / COBIT or similar certifications
*Experience of Service Delivery Environment (including problem, capacity, service level management and service continuity experience)
This opportunity is suitable for individuals with a service management or technical cyber security background.
Looking to increase diversity within the group, our client is keen to receive applications from talented individuals who may be looking to relocate and work in Dubai. In order to attract this talent they are offering a competitive tax-free salary, free visa arrangement and sponsorship, 22 days paid holiday (plus 10 public holidays), medical insurance and an end of service gratuity bonus (worth an extra one month's salary per year worked).
Relevant Job Titles; Service Analyst, Service Delivery Analyst, Service Delivery Consultant, Assurance Engineer, Improvement Engineer, Process Improvement Engineer, Continuous Improvement Engineer, Cyber Security Advisor, ITSM Engineer, IT Service Management Engineer, IT Service Delivery Analyst.
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy.