Customer Support Manager, engaging and developing multiple teams.


Premium Job From Evolution Recruitment Solutions Ltd

Recruiter

Evolution Recruitment Solutions Ltd

Listed on

19th November 2019

Location

Reading

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Are you somebody that could instil a strong sense of Customer Service within a team?
Do you believe in providing the best possible service to customers?
Are you a strong manager looking to help elevate teams to the next level?
Yes? Then let's discuss your potential next role!
As the Customer Support Manager, I'm looking for someone who will help shape the way my client delivers customer service to ensure that they continue to delight customers whilst engaging and developing multiple teams.
You will be responsible for motivating and developing the Support teams, be organised and creative in problem-solving, and show a strong focus on continuous improvement.
This is an industry-leading hire and inventory management software company that puts its people first and helps all involved to make their best, better.

They are a multi-national that has been steadily growing in the US and now have offices in the UK and Australia. The UK office is very modern, with outstanding transport links for the M4 or walking distance from Reading train station. There is free on-site car parking for those who drive.
You should expect to be:
Working with the UK Managing Director and Senior Management Team to set clear objectives, prioritise efficiently and orient the support team to what matters the mostCoaching, developing and mentoring Team Leaders to help them get the best from their teams in an effective and sustainable wayIdentifying opportunities for and ensuring a focus on continuous improvement in the service systems, processes and ways of operatingBeing a point of escalation for complex complaints; coaching team members through how to resolve these wherever possibleEnsuring knowledge-sharing and communication within and across teams to increase the effectiveness of the whole service teamWorking closely with the Implementation team to ensure deadlines are metClose collaboration with the Implementation and Development teams to ensure improvement ideas from the Support team are prioritised appropriately and acted uponSupporting the interviewing and hiring process for new team membersPlaying a key role in helping the business to become an exceptional place to workIt is key that you have:
Proven experience of managing multiple team leader and large customer service teamsStrong management experience which includes getting results in high pressure environments, whilst motivating and developing the teamExcellent written and verbal communications skillsRobust problem solving and process improvement techniquesAnalytical skills to assist in identifying and resolving issues, as well as identifying opportunities for improvementAbility to work across teams and with people at all levelsOrganised and structured to work across teams at pacAbility to influence change and support change management activitiesIf this sounds like a role you could excel in, submit your CV and contact me, Tom at Evolution.

I look forward to discussing this further.

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